joya9 Terms and Conditions

1 General Rules

joya9 is an online gaming and sports betting platform operated for Bangladeshi users. By using this website or its associated mobile application, you confirm that you have read and fully agreed to all the contents of these terms and conditions.

These terms and conditions constitute a legal agreement between joya9 and the user. If you disagree with any clause of this agreement, please refrain from using this platform.

1.1 Scope of Application

These terms and conditions apply to all joya9 services — including casino games, sports betting, live casino, slots, fishing games, and any other entertainment category available on the platform. Where additional service-specific terms apply, they will be stated separately on the relevant page.

1.2 Changes to Terms

joya9 reserves the right to change, add to, or remove any part of these terms and conditions at any time without prior notice. The version published on the website after any change will be considered the final and effective version. You are advised to visit this page regularly to keep your account secure.

2 Account Registration and Eligibility

To open an account on joya9, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must be a real individual and register the account in your own name.
• Each person may operate only one account.
• All information provided at the time of registration must be accurate and truthful.
• Your account may only be used for personal entertainment purposes, not for commercial purposes.

2.1 Identity Verification (KYC)

As part of its security policy, joya9 may request supporting documents to verify an account at any time. These may include a National ID card, passport, or bank statement. Withdrawal requests may be put on hold until verification is complete.

2.2 Login Security

It is your responsibility to keep your account username and password completely confidential. If you suspect that unauthorised access to your account has occurred, please contact our customer support team immediately. joya9 will not be liable for any loss resulting from sharing your login details with another person.

3 Bonuses and Promotional Offers

Various types of bonuses and promotions are available on joya9. Each bonus has its own terms that must be met. The general bonus rules are outlined below:

3.1 Welcome Bonus

New users receive a 120% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200, and the wagering requirement is ৳1,200 × 20 = ৳24,000. Bonus funds cannot be withdrawn directly — winnings earned from the bonus may only be withdrawn after the required wagering has been completed.

3.2 Other Promotions

Weekly re-deposit bonuses, slot festival bonuses, cricket rewards, and other promotions also carry their own wagering requirements. Each promotion may be claimed only once, unless stated otherwise in the relevant offer.

3.3 Bonus Abuse

If any suspicious activity related to bonus abuse is detected — such as claiming the same bonus from multiple accounts, exploiting technical errors, or coordinated betting — joya9 reserves the right to cancel that account's bonus and suspend the account.

4 Deposit and Withdrawal Rules

The following rules apply to transactions on joya9:

4.1 Deposits

The minimum deposit amount is ৳100. Deposits on joya9 can be made via bKash, Nagad, Rocket, and bank transfer. Deposits must only be made from an account that belongs to you — payments from third parties will not be accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals from joya9 can be made via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Withdrawals are generally processed within 5 to 30 minutes. If verification is required, it may take a little longer.

4.3 Transaction Verification

joya9 reserves the right to verify the validity of any deposit or withdrawal request. If there is reason to suspect irregularity or fraud in a transaction, it may be put on hold and further information may be requested. The user must provide the required documents within the specified time.

5 Betting and Gaming Rules

All betting and gaming activities on joya9 are governed by the following rules:

5.1 Bet Acceptance

Once a bet is confirmed, it cannot be changed or cancelled, unless a technical or operational reason such as market suspension occurs. Live betting continues after a sports event has started, but odds are subject to change and joya9's decision is final.

5.2 Cancelled and Void Bets

If an event is cancelled, does not take place, or a bet is declared void due to a technical error, the original bet amount will be refunded. For multi-bets, if one selection is voided, the bet will be recalculated on the remaining selections.

5.3 Casino and Slot Rules

Each game has its own RTP and rules, which can be viewed at game launch. Game outcomes are determined by a Random Number Generator (RNG) and no complaints regarding outcomes will be accepted if the game has operated correctly.

6 Prohibited Activities

Participation in any of the activities listed below is strictly prohibited and may result in permanent account closure:

• Creating or operating more than one account.
• Money laundering or transactions involving illegal funds.
• Exploiting technical vulnerabilities in the platform's software or games.
• Using any automated software, bots, or hacking tools.
• Conducting betting or gaming activities in collusion with other users.
• Registering an account with false information.
• Deceiving or threatening joya9 staff.

If evidence of any of the above activities is found, joya9 will immediately suspend the relevant account, forfeit any bonuses and winnings, and take legal action if necessary.

7 Account Suspension and Closure

joya9 reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• The account remaining inactive for an extended period (more than 12 months).
• Account closure at the user's own request (self-exclusion).
• Security concerns or suspected fraud.

7.1 Balance After Account Closure

If an account is closed due to a rule violation, joya9 may forfeit the remaining balance. If closure is at the user's own request or due to inactivity, arrangements will be made to return the verified balance.

8 Limitation of Liability

joya9 will not be liable for:

• Disruption to games or bets caused by internet disconnection or technical interruptions.
• Any errors or issues relating to third-party game software.
• Damage caused by viruses or malware on the user's own device.
• Any loss or data theft resulting from sharing login details with another person.
• Temporary suspension of service due to unforeseen circumstances (force majeure).

In no case will joya9's total liability exceed the relevant user's account balance at that time.

9 Privacy and Data Protection

joya9 places the highest importance on protecting users' personal information. Full details of how your information is collected, stored, and used can be found in our Privacy Policy. The Privacy Policy is considered an inseparable legal document alongside these terms and conditions.

9.1 Data Sharing

joya9 does not sell or transfer users' personal information to third parties, except where required by legal obligation or to prevent financial fraud. However, necessary information may be shared with payment processing and technology partners.

9.2 SSL Security

All transactions and data exchanges on joya9 are protected by SSL encryption. This technology ensures that your financial and personal information is not accessible to third parties.

10 Responsible Gaming Rules

joya9 believes that gaming should be for entertainment only and should never be a cause of financial difficulty. All activities on this platform are available only to individuals aged 21 and above.

Read our Responsible Gaming Guide to monitor your playing habits and identify potential issues. There you will find details on setting deposit limits, taking temporary breaks, and self-exclusion options.

10.1 Protection of Minors

It is the responsibility of parents or senior family members to prevent minors (under 21) from using this platform. You are advised to keep parental controls active on your device.

10.2 Self-Exclusion

If a user feels that their gaming is getting out of control, they can request a temporary or permanent self-exclusion through our support team. Once self-exclusion is active, the account cannot be reactivated within the specified period.

11 Technical Terms

Using the joya9 platform requires a stable internet connection and an up-to-date browser or mobile app. Some platform features may not work correctly on older browsers.

11.1 Mobile App

joya9's Android and iOS apps are available through official channels. These same terms and conditions apply to use of the app. joya9 will not be liable for any issues arising from using an app downloaded from a third-party source.

11.2 Service Interruptions

joya9 may occasionally suspend its service temporarily for maintenance or technical upgrades. Users will be notified in advance where possible before such planned interruptions.

11.3 Intellectual Property

All intellectual property rights in joya9's website, mobile app, logo, design, and content are owned by joya9. Copying, reproducing, or commercially using any part without prior permission is prohibited.

12 Contact and Complaint Resolution

If you have any questions or complaints about these terms and conditions, please contact joya9's customer service team. Our support team is available 7 days a week, 24 hours a day, in both Bengali and English via live chat and email.

12.1 Complaints Process

Any complaint about a transaction or game result must be submitted within 72 hours of the incident. Attaching relevant screenshots or transaction IDs with your complaint will help resolve it faster. joya9 will review every complaint honestly and take appropriate action.

12.2 Frequently Asked Questions

For answers to general service-related questions, visit our Frequently Asked Questions (FAQ) section — it covers many questions about payments, bonuses, accounts, and betting.

12.3 Applicable Law

These terms and conditions are governed by applicable law based on technical and business operations. In the event of a dispute, the parties involved will attempt to resolve it through discussion.